Privacy policy At GLO, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit our website, book appointments or contact us.
Who We Are
GLO operates hair and beauty salons in London.
If you have any questions about this Privacy Policy or your personal information, please contact us:
Email: contact@glo-london.com
What Information We Collect
We may collect the following personal information:
Name
Email address
Telephone number
Appointment and booking details
Date of birth (where provided)
Payment information (processed securely by third-party providers)
Any information you provide through contact forms
Website usage information through cookies and analytics
How We Use Your Information
We use your information to:
Manage and confirm appointments
Contact you regarding your booking
Provide customer support
Process payments
Send appointment reminders
Improve our website and services
Send promotional offers and newsletters where you have given consent
Meet our legal and regulatory obligations
Marketing
If you choose to receive marketing communications, we may contact you by email or SMS with offers, promotions and salon updates.
You can unsubscribe at any time by following the instructions in our emails or by contacting us.
Sharing Your Information
We only share your information where necessary, including with:
Our online booking system
Payment providers
Website hosting providers
Email and SMS communication providers
Analytics providers such as Google Analytics
Legal or regulatory authorities where required by law
We do not sell your personal information.
Cookies
Our website uses cookies to:
Improve website performance
Analyse visitor behaviour
Remember your preferences
Help us improve your browsing experience
You can manage cookie preferences through your browser settings.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details above.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.
Third-Party Services
Our website and business may use trusted third-party services including:
SalonIQ (online bookings)
Stripe (payments)
Google Analytics
Google Maps
Meta (Facebook & Instagram)
These providers have their own privacy policies governing how they process your information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
GLO
Email: contact@glo-london.com